Jun 27 2008
Stop Using Crib Immediately
Recently my son’s crib was recalled by Jardine Enterprises, if you bought a Jardine Crib from Babies R Us you should check out http://www5.toysrus.com/safety/prodRecalls/jardine-crib.cfm . This is my second Jardine crib luckily only one is being recalled. After receiving an email title “stop using crib immediately” I click on the website to get my voucher to replace my crib and read the instructions on how to get it. Jardine Enterprises is mailing me out a form and a voucher a kit. A kit why you ask? We have to remove the mattress support and bolts and mail it back to Jardine (in a prepaid box). It is only after they receive the matress support that they’ll mail the voucher which usually takes 1-2 weeks. All in all the process will probably take 3 weeks. The instructions were very clear my only question is where is my son supposed to sleep for 3 weeks? I’m supposed to stop using crib immediately but in order to get a new crib I have to be without an integral part of the crib and wait 2 weeks for a voucher to be used for a new crib. Am I the only one who sees something wrong with this? My son will only sleep in a crib, he will not sleep in a porta crib, pack n play, etc. and we definitely do not want him in our bed (especially since most nights our daughter ends up in it!). Luckily it doesn’t seem that there is immediate risk to him and we do have another crib that we could probably put back together but what about all the other babies and parents who only have that one crib? It is really unfair and Jardine Enterprises and Babies R’ Us should really be ashamed of themselves for how they are handling this recall. BTW it involves thousands of cribs sold for 6 years! Whenever I do get my voucher I will not be purchasing another crib from Jardine Enterprises.
2 Responses to “Stop Using Crib Immediately”
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I was told by recall company you can layout money and purchase a new crib… Just call them and see exactly how much your voucher will be for… Than once you receive your voucher you can take it back to Babies R Us and they will refund you your money… So it stinks to have to lay out money, but they are giving you an option
That is one stupid way to please the customer. I think they should equip the stores with the product needed to be replaced. You should be able to get a fix now and not three weeks or longer later. Someone will take the heat for that one screw up.